Store Policies

These cover orders placed in our online store at jamhamfarm.com.

Ordering and paying

You pay when you order. Every package is priced by its own weight, so the price you see is the price you pay. Payments are taken by Stripe: your card details go to Stripe and never reach our website. Prices are in US dollars.

When you check out, we set your packages aside for 30 minutes so nobody else can buy them while you pay. If you don't finish paying, they go back on sale.

Pickup

Orders are picked up at the farm, 1595 Orchard Rd, Bowie, TX 76230. We email you when your order is packed and ready. Reply to that email, or call us on (214) 240-8045, to arrange a time.

Cancellations and refunds

You can cancel for a full refund until we have packed your order, which is when we email you that it is ready. To cancel, email [email protected] or call (214) 240-8045.

Because it is food, meat can't be returned once it has been picked up. If something is wrong with your order, tell us within 48 hours of pickup and we will make it right with a refund or a replacement.

Refunds go back to the card you paid with, and usually show on your statement within 5 to 10 business days.

Your information

When you order, we keep your name, email address and phone number with your order, to fill it and to contact you about it. Payments are handled by Stripe, and our order emails are sent through Resend. We don't sell or share your information with anyone else, and we don't add you to a mailing list because you ordered.

To see or remove what we hold about you, email [email protected].

Contact

Jam N The Ham Farm & Ranch, 1595 Orchard Rd, Bowie, TX 76230. Email [email protected] or call (214) 240-8045.